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Healthcare professionals take an oath to protect and deliver quality healthcare services to patients. The first step in delivering quality healthcare services is ensuring that ethical standards are maintained. The application of ethical standards begins with the developing an ethical culture within all healthcare organizations. The management in any healthcare organization must strive to develop and implement ethical standards in all its departments. The management must also ensure the existence of comprehensive ethics resources that clarify ethical behavior (Adhikari Rob Gronkowski Patriots Jersey , & Mishra, 2016). The management must also demonstrate readiness to adopt ethics training and corporate compliance. There are four main basic principles of ethics that guarantee the provision of optimal patient safety and care.
The principle of autonomy guides healthcare professionals in giving patients control over their bodies. A healthcare professional can thus advise a patient but cannot coerce them into a decision. The patient must have the power to make medical decisions that they deem suitable and fitting to their personal values and beliefs (Adhikari, & Mishra Rob Gronkowski Kids Jersey , 2016). The principle of beneficence guides healthcare professionals in engaging in all medical procedures and treatment that benefit the patient. Health care professionals must, therefore, have and apply high levels of skill and knowledge. The principle of non-maleficence calls on healthcare professionals to 鈥渄o no harm.鈥? Healthcare practitioners must evaluate the potential outcome of their decisions before implementing it. The outcome should benefit the patients. Lastly Rob Gronkowski Youth Jersey , the principle of justice advocates for the employment of fairness in medical decisions (Adhikari, & 2016). The principle of justice also applies to decisions involving the distribution of resources including new treatments. The existence of ethical standards assists in ethical decision making, the provision of quality patient care and the assurance of patient safety.

Reference
Adhikari Rob Gronkowski Womens Jersey , S., & Mishra, S. R. (2016). Knowledge and practice of healthcare ethics among doctors and nurses from a poor resource setting Authentic Rob Gronkowski Jersey , Nepal. BMC medical ethics, 17(1), 68.

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Personality Mapping: Its Role in Call Center Evolvement Business Articles | May 19 Rob Gronkowski Jersey , 2011
What is Personality Mapping in call centers? It is the ability through which the Agent's and Customer's pairings are enhanced to build a good rapport with a Outsource Call Center.


Excellent results can be experienced with this new trend as a result of which a strong bonding occurs between the caller and agent. Therefore, it has become easier to support a customer process with customized assistance as per the requirements forwarded by the customers. Customer loyalty will be enhanced and customers would appreciate it if they are equally treated.

The chemistry between a customer and an agent need cordiality because this factor will allow the caller to evaluate their requirements and accordingly order them to the service provider which offers the best in the market. Therefore, customer care agents need to match data with the customers fully based on personality and skills. Accumulating detailed data about your prospective customers and their personality traits will help to convey your calls accurately to the target customers. This can be done through the latest contact details with a special attention to any recent purchase in the relevant segment.
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The assistance of social networking sites and or outsourcing a database from a third-party will allow exploring a lot of resources that can facilitate in reaching the minds of the customers. Personality Mapping is possible with the introduction of recent technologies that has made the process of customer induction simpler. In addition, it has broadened the scope of marketing with a direct approach.

Some of the psychographic attributes that are presently used for matching the tele-callers with the agents:

· Affluence Level

· Languages Spoken

· Household Size & Income

· Regional Affinity

· Entertainment Preferences

· Household Age Range

· Travel Habits

· Lifestyle Preferences and many more.

It has been observed that the concept of Personality Mapping has reduced the maximum efforts in the calling processes of BPOs and allowed them to concentrate more on their core competencies. Now, agents are well aware of the fact that it is simply the waste of time and effort while talking to irrelevant masses. The Outsourced Call Center have experienced a great appreciation as with this concept, the percentage of outbound calls are reduced and resulted increased inbound call rate. Personality mapping multiplies your business intelligence to the call routing process and hence gives you a competitive edge to handle the large-scale efficiencies of your customer support center agents in a personal manner.


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